Refund policy

Take your time with it. Try it on, walk around the house, see how it sits. If it isn't right, send it back.

Your right to cancel

You have 14 days from the day you receive your order to tell us you want to cancel it. You do not have to give a reason. This applies to every item in the shop, including anything bought at a reduced price.

To cancel, use the return link on your shop account.

Once you have received the order, you have 14 days to send the item back.

Condition

You may handle and try on the item the way you would in a shop. If it comes back with more than that, worn outside, washed, altered or damaged, we may reduce your refund by the loss in value, and we will tell you the amount before we process it.

Keep the tags and the packaging where you can find them. Not required. It helps.

Return shipping

You cover the cost of sending the item back. Within the Netherlands we email you a tracked return label and deduct 5.95 EUR from your refund. From other EU countries you arrange the return yourself, at your own cost. We recommend a tracked service, because the item is your responsibility until it reaches us.

We cover the return cost when the item is faulty, damaged, or not what you ordered.

Refunds

We refund within 14 days of receiving your cancellation. We may withhold the payment until the item is back with us, or until you show us proof that you have sent it, whichever comes first.

Refunds go back to the payment method you used. On a full return we also refund the standard outbound delivery you paid. On a partial return we refund the items, not the delivery. If you chose a delivery option more expensive than our standard one, we refund the standard rate.

Faulty or wrong items

Check your order when it arrives. If something is defective, damaged, or not what you ordered, email info@aerd.nl with your order number and a photo. You will get a repair, a replacement, or your money back. Your statutory rights under EU consumer law run for two years from delivery and nothing on this page limits them.

Exchanges

We do not process exchanges. Return the item and place a new order. It is quicker, and it means the size you want is not sitting reserved while your parcel is in transit.

Gift cards

Digital gift cards are delivered by email immediately after purchase. By ordering one you ask us to deliver it straight away, and the right to cancel ends once it has been sent.